Frequently asked Thomson Reuters employees questions.

Common questions from our Thomson Reuters employees
1. Which Delta Dental of Minnesota dental plan most closely resembles my previous Thomson Reuters Aetna dental plan?
2. As a Thomson Reuters employee, where can I get more information about dental plans if I am not currently enrolled in a Thomson Reuters Delta Dental of Minnesota dental plan?
3. Who can I reach out to with questions if I am currently a Thomson Reuters Delta Dental of Minnesota plan member?
4. How will Thomson Reuters Delta Dental plans handle orthodontia work currently in progress?
5. What happens if I, or a dependent, have non-orthodontic dental work in progress but are newly enrolled on a Delta Dental of Minnesota dental plan through Thomson Reuters.
6. When will I receive my Delta Dental of Minnesota ID card(s)?
7. My ID card only has my name listed. Is this correct if I have coverage for other dependents on my plan?
8. What is the difference between the Delta Dental Premier® network and Delta Dental PPO™ network?
9. What are the advantages of using an in-network dentist?
10. How do I find an in-network dentist?
11. What is a pre-treatment estimate?
12. What if someone in my family has another dental insurance plan? How does coordination of benefits (COB) work?
13. How can I find out the average cost for a dental procedure?
14. How do I access the Delta Dental Member Portal?
15. Where can I subscribe to oral health information?

1. Which Delta Dental of Minnesota dental plan most closely resembles my previous Thomson Reuters Aetna dental plan?

Thomson Reuters Dental PPO plan and Dental PPO Plus plans mirror the Thomson Reuters dental plans currently offered through Aetna. [Return]

2. As a Thomson Reuters employee, where can I get more information about dental plans if I am not currently enrolled in a Thomson Reuters Delta Dental of Minnesota dental plan?

A Delta Dental of Minnesota pre-enrollment phone line is available to employees not currently enrolled in a Thomson Reuters Delta Dental plan.

Call 1-866-398-9299 from 8:00 a.m. – 5:00 p.m. CST, M-F. This pre-enrollment phone line is available from October 1 through December 31, 2024. [Return]

3. Who can I reach out to with questions if I am currently a Thomson Reuters Delta Dental of Minnesota plan member?

Customer Service is available at 651-406-5901 or 800-448-3815 from 7:00 a.m. – 7:00 p.m. CST, M-F. For online access to coverage, claims, and digital ID cards, visit the Member Portal. [Return]

4. How will Thomson Reuters Delta Dental plans handle orthodontia work currently in progress?

Orthodontia patients who previously received ortho benefits on the Thomson Reuters Aetna dental plan will have their orthodontia lifetime maximum accumulation applied to their Thomson Reuters Delta Dental member record. Your orthodontia lifetime maximum will not reset. Delta Dental’s process is to calculate the Orthodontia treatment based on the remaining active length of treatment. This will not necessarily guarantee that all members will benefit from any additional amount. The benefit calculation is based on where members are at in their current treatment. The total cost of treatment, date banded, number of treatment months are used to determine any additional orthodontia benefits. Members should have their provider submit their orthodontia treatment plan to Delta Dental of Minnesota. [Return]

5. What happens if I, or a dependent, have non-orthodontic dental work in progress but are newly enrolled on a Delta Dental of Minnesota dental plan through Thomson Reuters.

Work on major restorative services (crowns, bridges, dentures) that started prior to your effective date will be paid based on the service completion date. [Return]

6. When will I receive my Delta Dental of Minnesota ID card(s)?

ID cards will be mailed to new enrollees in a Delta Dental of Minnesota plan and those who have elected a different dental plan option for 2025. ID cards will be delivered to subscribers by January 1, 2025.

Additionally, digital ID cards are always available via the Member Portal and mobile app. [Return]

7. My ID card only has my name listed. Is this correct if I have coverage for other dependents on my plan?

Yes, you will receive two ID cards, both with only the employee’s name included. When your dependent presents the ID card at the dental office, they will automatically see all dependents covered on your plan based on your member ID number. [Return]

8. What is the difference between the Delta Dental Premier® network and Delta Dental PPO™ network?

Delta Dental Premier® is the largest dental network in the country with more than 157,000 in-network dentists including 115,000 Delta Dental PPO® dentists. Delta Dental PPO® has fewer in-network dentists but offers a greater discount than a Delta Dental Premier® dentist. [Return]

9. What are the advantages of using an in-network dentist?

An in-network dentist has signed an agreement that states they must accept the allowable charges set by Delta Dental for covered dental services. They cannot bill more than the Contract Dentist's Savings amount. An in-network dentist will also file claims with Delta Dental directly, and Delta Dental will make payments directly to the dentist.

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10. How do I find an in-network dentist?

Search for a new dentist or see if your dentist is in network with our Find a Dentist tool. Search by last name or zip code within the search tool. Search result options include name of dentist, clinic name, address, phone number, hours, proximity of public transit, and many more options. [Return]

11. What is a pre-treatment estimate?

A pre-treatment estimate outlines the benefits you have, what you have to pay to the dentist, such as copayments and deductibles, and if the treatment is covered. The pre-treatment estimate allows you and the dentist to make any necessary financial arrangements before your treatment begins. This process does not pre-authorize the treatment nor determine its dental or medical necessity. [Return]

12. What if someone in my family has another dental insurance plan? How does coordination of benefits (COB) work?

Your dentist will send the claim to the primary insurance plan, and once processed, your dentist will send the Explanation of Benefits from the primary plan along with the claim to the secondary plan for processing.

Your benefit booklet (Summary Plan Description) will have specific details on the coordination of benefits. [Return]

13. How can I find out the average cost for a dental procedure?

The best and most accurate way to find the cost of a dental procedure is to ask your dentist to submit a pre-treatment estimate.

Delta Dental also offers cost estimator to help you determine average costs for services. However, the estimator is not specific to your provider’s unique costs. [Return]

14. How do I access the Delta Dental Member Portal?

Once your coverage is effective, you can log in to the Member Portal. Get started by creating a username and password here. You will need your subscriber ID number to create a username. If you have forgotten your username or password for the Member Portal, click here and click “Forgot Username”. [Return]

15. Where can I subscribe to oral health information?

Subscribe to the The Power of Smile™ blog for email updates on topics and trends in dentistry and the latest oral health information provided by our team of experts. for email updates on topics and trends in dentistry and the latest oral health information provided by our team of experts. [Return]