New large group employers

Frequently Asked Questions - Delta Dental & DeltaVision®

Common Member Questions
1. What is my group number?
2. When will our employees receive ID cards?
3. Do employees need physical ID cards to receive services?
4. Where are ID cards for my dependents?
5. Should an employee cancel a dental appointment if they do not have access to the ID card?
6. If an employee still needs to be loaded in our system, should they cancel their appointment?
7. When will I receive my first invoice?
8. When is my first payment due?
9. Why does my first invoice combine two months?
10. What is an eligibility cutoff date?
11. What is a Client Super User?
12. Who receives the information from Delta Dental regarding billing?
13. When I cancel enrollment, will I still be billed for the entire month?
14. How do I add new enrollment or terminate existing coverage?
15. How do employees confirm if a vision or dental provider is in the network?
16. Is our dental and vision invoicing consolidated?
17. How do I update/change my payment method?

1. What is my group number?

Delta Dental

Your group number, also called a client number or client ID, is given to you during the implementation process. This number is on the Master Dental Application, benefit summary, and implementation complete email. A group # becomes available once implementation is completed in our system.

A Client ID will be the 6-digit number to set up your Employer Services Portal (ESP) account.

DeltaVision®

Your DeltaVision® group number will begin with a V. Your implementation specialist will provide this number. Your ESP Client ID to claim your account is your Dental group number.

2. When will our employees receive ID cards?

Delta Dental

Once your organization is fully implemented and enrollment is loaded, ID cards are available for members to download via the member portal and mobile app.

If your organization has opted for physical dental ID cards they will be mailed to the member’s home within ten days. We do not print dependent names on ID cards.

DeltaVision®

A welcome packet with physical vision ID cards will be mailed directly to the member within 10 days.

3. Do employees need physical ID cards to receive services?

Delta Dental

Physical ID cards are not needed for your dental visit. The dental office will utilize the Delta Dental of Minnesota online system to verify benefits and eligibility. Employees and dependents should let their dental office know they are covered through Delta Dental of Minnesota when making an appointment. You can also direct employees to the member portal or mobile app to access their digital ID cards.

Customer Service is also available at:
1-800-448-3815 (7 a.m. – 7 p.m., M – F)

DeltaVision®

Our partner EyeMed standardly issues a welcome packet that includes ID cards to your employees. ID Cards, however, are not needed to seek service. Simply tell your Eye Doctor you have DeltaVision® administered by EyeMed, and they can assist you.

4. Where are ID cards for my dependents?

Delta Dental

Dependent ID cards are not required, as this information is attained directly from the subscriber ID card. Dependents covered under the subscriber can utilize the subscriber ID card. A separate card is not issued or needed for dependents.

DeltaVision®

Same as Dental

5. Should an employee cancel a dental appointment if they do not have access to the ID card?

Delta Dental

If an eligible employee has enrolled for coverage and has yet to receive their ID card, do not cancel an appointment; talk to your dentist and let them know all the information your member has available.

Client Number (found on the Master Dental Application or in the implementation complete email)

Customer Service
1-800-448-3815 (7 a.m. – 7 p.m., M – F)

If needed, provide the ID card to your provider as soon as available. If a claim has been processed, you or your provider can request the claim to be reprocessed.

DeltaVision®

ID cards are optional to seek services. Simply tell your Eye Doctor you have the DeltaVision® network administered by EyeMed, and they can assist you.

6. If an employee still needs to be loaded in our system, should they cancel their appointment?

Delta Dental

If an eligible employee has enrolled for coverage and has not received their ID card, do not cancel an appointment. Instead, talk to your dentist and let them know you are covered through Delta Dental of Minnesota.

Customer Service
1-800-448-3815 (7 a.m. – 7 p.m., M – F)

If needed, provide the ID card to your provider as soon as available. If a claim has been processed, you or your provider can request the claim to be reprocessed.

DeltaVision®

If the member still needs to be in the EyeMed system, they should wait to receive services whenever possible until they are in the system to ensure they receive the correct benefit and allowances. Vision insurance is on the point of sale; consequently, getting reimbursed for services outside of coverage becomes difficult.

7. When will I receive my first invoice?

Delta Dental

When implementation is complete, invoices are generated. If your dental plan is fully insured, your first invoice will generate around the 15th of the month following full implementation. If your dental plan is ASO, you will have two bills, one for administrative services and one for claims. For a complete list of billing dates by month, administration, and claims, please see the billing schedule.

DeltaVision®

Once implementation is complete, bills will be generated around the 15th of the month, with monies due on the 5th of the month.

8. When is my first payment due?

Delta Dental

If your dental plan is fully insured, payments are due on the 5th of the month following your first invoice. Please see our billing schedule for additional dates based on your funding type.

DeltaVision®

Payments are due on the 5th of the month following your first invoice.

9. Why does my first invoice combine two months?

Delta Dental

If enrollment is not added to our system before the invoice release date, the first two month’s charges will be combined on the next invoice.

Eligibility cutoff dates are also listed on the billing schedule. New client setup follows our billing schedule.

DeltaVision®

Same as dental

10. What is an eligibility cutoff date?

Delta Dental

Any enrollment changes (adds/cancellations) processed before the “cutoff date” will be reflected on the next invoice release. Any changes after this date will be reflected in the next month’s invoice.

DeltaVision®

Same as dental

11. What is a Client Super User?

Delta Dental

A Client Super User is the designated user of the Employer Services Portal for your organization. They can add new enrollment, cancel enrollment, view invoices, view subscriber listings, and delegate additional access to desired users within your organization as necessary.

DeltaVision®

Same as dental

12. Who receives the information from Delta Dental regarding billing?

Delta Dental

Once bills are generated, an email is sent to your organization’s billing contact(s).

DeltaVision®

Same as dental

13. When I cancel enrollment, will I still be billed for the entire month?

Delta Dental

Yes. Generally, employees and dependents are covered until the last day of the month of the cancellation.

Please note: our system operates on the first day without coverage, so when canceling coverage choose the first day without coverage.

For example, an employee loses coverage on Jan. 1, so coverage ends on Jan. 31, making Feb. 1 the first day without coverage.

DeltaVision®

Same as dental

14. How do I add new enrollment or terminate existing coverage?

Delta Dental

Adding or terminating enrollment is recommended directly via the Employer Services Portal. Processing occurs in real-time. Please see our quick guides on how to perform these functions within ESP. https://www.deltadentalmn.org/quick-guides

If your organization is set up to send electronic files, please note that any changes in ESP will be overwritten by your electronic file.

DeltaVision®

Same as dental

15. How do employees confirm if a vision or dental provider is in the network?

Delta Dental

Our member portal provides quick access to search for both a vision or dental care provider.

Member portal
https://www.memberportal.com/mp/mn/

Find a dentist
https://www.deltadentalmn.org/find-a-dentist/#/start

DeltaVision®

Our dental member portal provides quick access to search vision providers.

In addition, you may access our vision specific member portal. https://member.eyemedvisioncare.com/deltavision/en

16. Is our dental and vision invoicing consolidated?

Delta Dental

If your dental plan is fully insured, then yes, your DeltaVision® and Delta Dental of Minnesota dental benefits invoicing can be consolidated. If your dental plan is administrative services only (ASO), your DeltaVision® and dental bills will be generated at different times in the month. You can review each billing separately in the Employer Services Portal (ESP).

DeltaVision®

Same as dental

17. How do I update/change my payment method?

Delta Dental

Log in to the Employer Services Portal (ESP), and click on the banking tab to change/update your ACH information. Please fill out the form and submit it. ACH forms can also be located here.

DeltaVision®

Same as dental